The best Side of Elasticsearch support
The best Side of Elasticsearch support
Blog Article
Elasticsearch, Logstash, and Kibana appreciate the good thing about obtaining vibrant and useful communities. You might have our assurance of substantial-excellent support and single source of truth as an Elasticsearch Services shopper, though the Elastic Neighborhood may also be a beneficial source for you personally everytime you need to have it.
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The most crucial target of support is to ensure your deployment demonstrates a green standing and is accessible. There is not any assured Original or ongoing response time, but we do attempt to engage on every situation inside a few company times.
Devoted Elasticsearch qualified support Elasticsearch support when and where you will need it As with our other offerings, if you might want to handle your Elasticsearch cluster on your own, we could nevertheless give the 24x7x365 professional support offered inside our managed providing.
Consist of the deployment ID you want assist with, particularly if you might have a number of deployments. You will discover the deployment ID about the overview website page in your cluster during the Elastic Cloud Console.
In case you are on an Elasticsearch Support Regular subscription and you have an interest in shifting to Gold or Platinum support, please contact us. We also propose that you just examine our best techniques guide for getting the most out of the support practical experience:
We can provide support whether or not your atmosphere is on-prem or inside the cloud. Make contact with our group to discuss your certain infrastructure and requirements, like SLAs and safety requirements.
If you have any specialized thoughts that aren't for our Support staff, hop on our Elastic community community forums and get solutions with the industry experts from the Local community, which include people from Elastic.
For people with out an active membership, stop by the Elastic Group forums and have answers in the authorities from the Neighborhood, together with men and women from Elastic.
If you simply signed up for your trial, you don't get use of the Support Portal until you subscribe. Alternatively, you'll be able to ask for assist utilizing the other strategies comprehensive Within this document.
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By electronic mail: [email protected]. Should you Speak to us by electronic mail, be sure to use the e-mail deal with that you simply registered with, so that we will help you extra promptly. In case you are using a distribution checklist as your registered e Elasticsearch support mail, You may also sign up a second e mail handle with us.
These subscription degrees give confirmed reaction occasions for support challenges, far better support coverage hours, and support contacts at Elastic. Furthermore, it involves support for the way-to and development queries. The exact support coverage is determined by your membership degree.
Our support webpages are already furnished in English, to translate to your required language You should utilize the built-in translate operate in Chrome or Firefox.
With the discharge of The brand new Support Portal, even When you've got an present account, you might be prompted to update your password.
Involve the deployment ID that you would like help with, particularly if you've various deployments. The deployment ID are available around the overview web site for your personal cluster within the Elasticsearch Service Console.
Some people offer support and after that don’t walk the stroll. As being a pure open supply business, we are able to only differentiate on price tag and support, and we care deeply about protecting very good support and fixing our consumers’ troubles rapidly.
Contact us along with a member of our team will achieve out for you inside of minutes We’ll speedily enable you to obtain a contract in place so we could get to work resolving your Elasticsearch problems and get your atmosphere operational as quick as you possibly can.
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